FAQ

ORDERING AND PAYMENTS

Which Methods Of Payment Do You Accept?

We accept credit and debit cards, as well as other local European services. Please see our table below to view all of our accepted methods of payment.

CREDIT CARDS
visa mastercard american-express
DEBIT CARDS
visa mastercard

What Safeguards Are In Place To Secure My Transaction?

We take your privacy and security very seriously. We use SSL certification to secure our website, and your financial information. Our professional merchant account offers multiple layers of security, and your financial information is never stored on House of 99's servers. Our website is protected by WebTrust  

Can I Order House of 99 Artworks For My Business?

Go to the "Corporate Services" page for more information and to contact one of our Art Advisors.

Framing My Artwork?

Many originals come framed and ready-to-hang but if you require an unframed artwork framed, give our support team a call

Where Can I Get Advice On Choosing Art For My Home?

Our Art Advisors can give you expert advice on choosing the best artwork for your home, just give them a call.

SHIPPING AND DELIVERY

How Can I Track My Order?

Go to Track Order to get status updates on your delivery. You will need your order and tracking numbers. You can also contact our Art Advisors for assistance.

When Will My Order Be Ready?

Our delivery partner is FedEx and we have agreed on a cost effective and timely service. This means you will have your artwork within 8 – 10 working days from your order. For more info go to Delivery Information

Do I Have To Pay Any Import Duties Or Taxes?

We believe in totally transparent pricing, so the price you see in your shipping cart is the total cost. Your order page gives you a full price breakdown to show taxes, duties (if applicable), and shipping costs.

Can I Place An Order As A Gift?

If you wish to place an order as a gift, simply check the appropriate box to receive a gift receipt for that purchase. The recipient can still take advantage of House of 99's 14-day money back guarantee.

Can I Ship To Another Address?

Yes, you can send to a shipping address that is different from your billing address.

Do You Ship Internationally?

We ship to most locations worldwide. Go to Delivery Information to see a full list of countries we can also deliver to. Before your order is complete, we also run a live check on your address to make sure it is within our delivery zones.